Shipping & Delivery Policy

Shipping & Delivery Policy – Verrano Watches

We at Verrano Watches are committed to providing a fast, reliable, and secure shipping experience for all our customers worldwide. Every order is carefully processed, packaged, and shipped with premium carriers to ensure your watch arrives safely and on time.

🌍 Worldwide Shipping

We offer worldwide express delivery from our fulfillment centers through trusted carriers such as DHL, UPS, FedEx, and regional express partners.
Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your shipment in real time.

📦 Order Processing Time

All orders are processed within 2–3 business days after payment confirmation.
During high-demand periods, processing times may extend by an additional 1–2 business days.

🚚 Estimated Delivery Times

Please note: delivery times are estimates and may vary depending on customs clearance, local carrier delays, or unforeseen circumstances.

📬 Tracking Your Order

Once your order ships, you will receive an email confirmation containing your tracking number and carrier details within 24–48 hours.
If your tracking number shows no updates after 5 business days, please contact our support team at support@verranowatches.com for assistance.

💰 Customs, Duties & Taxes

All international orders may be subject to customs fees, import duties, or local taxes imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Unfortunately, we cannot control or predict these charges, as they vary by country.

🏠 Incorrect Shipping Information

Please make sure all shipping details are entered correctly at checkout.
Verrano Watches is not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided by the customer.
If you realize an error in your address, please contact us immediately — we’ll do our best to update it before the order ships.

📦 Lost or Damaged Packages

In the rare case that your order is lost or arrives damaged:

• Contact us within 7 days of delivery (or the estimated delivery date if lost).

• Include your order number and clear photos of any damage (if applicable).
  We’ll investigate promptly and ensure your issue is resolved with a replacement or refund.

🌐 Additional Information

• All shipments are trackable and insured for peace of mind.

• Shipping times do not include weekends or public holidays.

• Orders placed during sales or promotions may experience minor delays due to high order volumes.

📞 Need Help?

If you have any questions or concerns regarding your shipment, please reach out to us:
📩 support@verranowatches.com

Our support team is available Monday to Friday, and we’re always happy to assist you.