FAQ,s

FAQ – Verrano Watches

Here are some of our most frequently asked questions. If you don’t find the answer you’re looking for, please feel free to contact us at support@verranowatches.com.

ORDER

Q: How do I place an order?
Simply select the watch you’d like, add it to your shopping cart, proceed to checkout, fill in your details and payment information, and submit the order.

Q: How can I track my order?
Once your order ships, we’ll send you a shipping confirmation email with your tracking number and carrier details. You can use that to monitor your shipment in real time.

Q: Can I cancel my order?
If your order has not yet shipped, you may cancel by emailing us at support@verranowatches.com. Once the order is shipped, we cannot guarantee cancellation or return of the shipping costs.

PAYMENT

Q: What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and other secure payment options available at checkout.

Q: Which currency will I be charged in?
All orders are processed in [insert your currency, e.g., USD / EUR]. Although you may view product prices in other currencies, the checkout and payment will be completed in the base currency at the current exchange rate.

Q: Is checkout safe and secure?
Yes. We use leading payment processors and do not store your full card information. Transactions are encrypted and handled via trusted third-party payment gateways to ensure your security and privacy.

SHIPPING

Q: Where do you ship from?
We ship from our fulfilment centres located in United States & Hong Kong

Q: Which countries do you ship to?
We provide express worldwide shipping to most countries. If your country isn’t available at checkout, please contact us to discuss options.

Q: When will my order be shipped?
Orders are normally processed and shipped within 1-2 business days after payment confirmation. Please note that weekends and public holidays may affect this timing.

Q: How long does delivery take?
In most cases:

• Europe, USA & Canada, Asia: 5-8 business days

• Australia & New Zealand, Middle East & Africa: 8-10 business days
  Delivery times are estimates and may vary due to customs clearance or local carrier delays.

Q: Which shipping carriers do you use?
We partner with trusted express carriers such as DHL, UPS, and FedEx, to ensure safe and timely delivery.

Q: Will I have to pay customs duties or import taxes?
Many international orders may incur customs duties, import taxes, or other fees imposed by local governments. These are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for information on potential charges.

RETURNS & REFUND

Q: What if my watch is damaged or defective?
If you receive a defective or damaged watch, please contact us within [insert number e.g., 7] days of delivery with photos or a video of the issue. We will provide a replacement or refund according to our Return & Refund Policy.

Q: Can I return my watch because I changed my mind?
[Insert your policy details, e.g., “Yes – we accept returns within 30 days if the watch is unused, in original condition, etc.” or “No – we only accept returns for defects/damage.”]. Please refer to our Return & Refund Policy for full details.

WARRANTY & SERVICE

Q: Is a warranty provided?
Yes. All Verrano watches come with a limited manufacturer’s warranty of [insert duration, e.g., 2 years] from the original purchase date. The warranty covers manufacturing defects but does not cover wear & tear, accidental damage, batteries, water damage (if water-resistance limits are exceeded), or unauthorised repairs.

Q: How do I send my watch for repair?
Please contact us at support@verranowatches.com with your proof of purchase and a description of the issue. We will provide our authorised service centre address. When shipping the watch to us, please declare it as “Watch repair/service” to avoid customs/duty issues.

OTHER QUESTIONS

Q: I still have a question. How can I reach you?
You can contact our customer support team via email at support@verranowatches.com. We aim to respond within 24–48 hours (business days).